Try the app first
STB for webOS includes a fully featured 14-day trial. Please use it to check that your TV and lawful third-party service work as expected before buying the $5.99 USD one-time per-TV lifetime unlock.
Final sale after purchase
Because the app includes a fully featured 14-day trial before purchase, an unlock purchase is final once completed. We do not offer a voluntary 14-day post-purchase refund or a change-of-mind refund.
Exceptions
We will review a refund or other appropriate remedy when:
- mandatory statutory consumer rights require it;
- an applicable LG Store or Stripe policy requires it;
- the charge is a verified duplicate or unauthorised transaction; or
- ViSquared fails to deliver or activate the purchased licence.
These exceptions are assessed under the law and provider rules that apply to the transaction.
Request a review
Email support@visquared.org if you believe an exception applies.
Include:
- the device reference shown in the app;
- the purchase date;
- the transaction or receipt reference, if available; and
- the email address used for the purchase.
Do not send card details, payment passwords, portal credentials, or stream URLs.
How refunds are handled
We may ask for reasonable information to locate and verify the purchase and the claimed exception. Stripe processes payments, and ViSquared does not receive full card credentials. When a refund is required or approved, it is returned through Stripe to the original payment method where possible. Stripe, banks, and payment networks control when the funds appear, so processing times can vary after we issue a refund.
When a refund is completed, the related paid unlock may be withdrawn and the app may return to its trial or locked state.
Your statutory rights are unaffected
This final-sale policy does not replace or restrict any mandatory consumer rights, cancellation rights, remedies for faulty digital content, warranties, or refund rights that apply where you live. If the law or an applicable LG Store or Stripe policy gives you a refund or another remedy, that requirement applies.
Third-party service purchases
ViSquared sells only the app unlock. We cannot refund subscriptions, portals, channel lists, content, network access, or other products sold by third parties. Contact the seller of that service directly.
Need help first?
If something is not working, see our support guide. A device reference and a short description of the problem are usually enough to begin; you should never send your service password.