Try the app first
STB for webOS includes a fully featured 14-day trial. Please use it to check that your TV and lawful third-party service work as expected before buying the $5.99 USD one-time per-TV lifetime unlock.
Request a refund within 14 days
You may request a refund within 14 calendar days after your unlock purchase. Send your request to support@visquared.org.
Include:
- the device reference shown in the app;
- the purchase date;
- the transaction or receipt reference, if available; and
- the email address used for the purchase.
Do not send card details, payment passwords, portal credentials, or stream URLs.
How refunds are handled
We may ask for reasonable information to locate and verify the purchase. Approved refunds are returned through the original Stripe Managed Payments payment method where possible. Stripe, banks, and card networks control when the funds appear, so processing times can vary after we issue a refund.
When a refund is completed, the related paid unlock may be withdrawn and the app may return to its trial or locked state.
Your statutory rights are unaffected
This policy is in addition to, and does not replace or restrict, any mandatory consumer rights, cancellation rights, remedies for faulty digital content, warranties, or refund rights that apply where you live. If the law gives you a longer period or another remedy, that law applies.
Third-party service purchases
ViSquared sells only the app unlock. We cannot refund subscriptions, portals, channel lists, content, network access, or other products sold by third parties. Contact the seller of that service directly.
Need help first?
If something is not working, see our support guide. A device reference and a short description of the problem are usually enough to begin; you should never send your service password.