ViSquared

Help centre

Support and security

Send the right details and we can help without needing your private service credentials.

Before contacting support

  1. 1
    Restart the app and TV

    Fully close the app, restart your LG TV, and try again.

  2. 2
    Check your connection

    Confirm the TV is online and its date and time are correct.

  3. 3
    Check the service independently

    Confirm your lawful third-party service is active. ViSquared cannot renew or repair a portal subscription.

  4. 4
    Install available updates

    Use the latest version of STB for webOS offered for your TV.

Find your device reference

Open STB for webOS and look for the device reference in the app's support, licence, or about screen. This pseudonymous reference helps us find the correct installation and licence record.

If the app will not open far enough to show it, say that in your message and include your LG TV model and app version if known.

Contact support

Email support@visquared.org with:

  • your device reference;
  • a short description of what you expected and what happened;
  • the app version and TV model, if available;
  • when the problem occurred and any error message shown; and
  • for purchase issues, the Stripe transaction reference.
Keep credentials private

Never email us portal usernames, passwords, full payment card details, or stream URLs. We do not need them for support.

Email support

Responsible disclosure

Report a security vulnerability

Email support@visquared.org with the subject [Security] STB for webOS.

Describe the affected component, impact, reproduction steps, and any proof of concept. Remove personal data and do not access other users' information, disrupt service, use social engineering, or publicly disclose the issue before we have had a reasonable opportunity to investigate.

We will acknowledge useful reports, investigate in good faith, and keep you informed when practical. This is a contact process, not a promise of a reward or safe harbour beyond rights provided by law.